As an online buyer, nothing is more frustrating than not receiving your package on time. And when that happens, your next question might be, “What are my refund options?” Fortunately, we have FedEx, which offers solutions for you.
In this comprehensive post, we will highlight everything you need to know about the money-back guarantee and refund policies of FedEx.
Keep reading to learn how you can get compensated in case of late deliveries.
What Does the Money-Back-Guarantee Policy Say?
FedEx understands the importance of timely deliveries and will compensate you for any delays. The money-back-guarantee ensures that you can get your money back if your shipment arrives later than the promised delivery time.
The policy applies to domestic as well as international shipments. Of course, each service type comes with different criteria and policies. For instance, for domestic shipments, FedEx Express entitles you to a full refund or credit for the transportation charges if the package is not delivered before the guaranteed time expires.
On the other hand, for FedEx Ground, FedEx Home Delivery, FedEx Express Freight, and FedEx Freight, you can get your money back if the shipment is delayed by more than 60 seconds.
Exceptions to the Policy
The guarantee policy does not apply to deliveries affected by weather conditions, customs, or any other factors outside the control of FedEx. Also, FedEx does not offer a money-back guarantee for shipments with an address correction or delivery area surcharge correction. However, the company may issue a refund for these types of shipments at its sole discretion.
How to Apply for a Refund
To apply for a refund, you need to follow specific procedures set out by FedEx. You need to submit a claim within 15 days of the shipment’s delivery. To do that, you will have to include the tracking number, shipping date, and the reason for the refund request. If the claim is legitimate, FedEx will issue the refund within seven days.
The FedEx Refund Policy
In addition to the money-back guarantee, FedEx also has a refund policy that covers undelivered or damaged packages. If FedEx fails to perform its delivery services to the intended recipient, you can request a full reimbursement for shipping charges, extra services, and other applicable fees.
However, there are specific guidelines you need to follow when making a refund claim. For instance, if your package is damaged in transit, you need to show proof of the damage.
These include photos and a description of the contents. Plus, the tracking number and shipping date. You can then file the claim within 60 calendar days from the shipment date.